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thomasmebes |
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Member
Group: Members
Posts: 81
Member No.: 60
Joined: 17-October 07
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When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
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ralralral0 |
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Member
Group: Members
Posts: 123
Member No.: 814
Joined: 27-June 08
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How do I get rid of this message. All others messages delete. Thank you Eve
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Deathletter |
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Member
Group: Members
Posts: 516
Member No.: 168
Joined: 04-April 08
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"Mary"
| QUOTE | When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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arg |
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Member
Group: Members
Posts: 128
Member No.: 441
Joined: 17-March 08
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That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
| QUOTE | "Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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dj-godlike |
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Member
Group: Members
Posts: 104
Member No.: 1004
Joined: 26-January 08
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Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR"
| QUOTE | That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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dragnnyght |
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Member
Group: Members
Posts: 128
Member No.: 401
Joined: 10-November 07
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Thanks, Mike, that fixed it. It required a lot more manual work afterwards than I had anticipated, but it worked.
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Adysone |
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Member
Group: Members
Posts: 790
Member No.: 1232
Joined: 25-June 08
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I have a message that I am unable to delete. When I click on the message i get a error message that states an Unkown error has occured. It will not let me delete the message from my inbox.
When I open the message I get a message that states my computer that is less than 1 month old is low memory or low disk space which is impossible since i have not used it for anything or put any new programs on it.
I can send and recieve emails.
The message is from Noesnm Kaufman with a subject [SPAM] her cry. It was recieved at 5:51 am on 4-11-07.
I have run Macfee Virus scan and it is not reading it as a virus or threat.
Any info would be helpful.
I tried the search you had discussed and it did not work, or I am not capable of doing it correctly.
Thank You.
"Mike Burgess" wrote:
| QUOTE | Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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cyberjockey |
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Member
Group: Members
Posts: 27
Member No.: 911
Joined: 15-October 07
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So, don't click on the undeletable message. Leave well enough alone. Microsoft will come out with a fix eventually.
You can lower your risk of getting more stuck messages by uninstalling McAfee. See oehelp.com/OETips.aspx#3
Gary VanderMolen
"Henry" <Henry discussions.microsoft.com>
| QUOTE | I have a message that I am unable to delete. When I click on the message i get a error message that states an Unkown error has occured. It will not let me delete the message from my inbox.
When I open the message I get a message that states my computer that is less than 1 month old is low memory or low disk space which is impossible since i have not used it for anything or put any new programs on it.
I can send and recieve emails.
The message is from Noesnm Kaufman with a subject [SPAM] her cry. It was recieved at 5:51 am on 4-11-07.
I have run Macfee Virus scan and it is not reading it as a virus or threat.
Any info would be helpful.
I tried the search you had discussed and it did not work, or I am not capable of doing it correctly.
Thank You.
"Mike Burgess" wrote:
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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KOlIosan |
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Member
Group: Members
Posts: 195
Member No.: 559
Joined: 15-August 07
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If that is all the incite that you have, YOU should have left well enough alone ande not offered your advice.
"Gary VanderMolen" wrote:
| QUOTE | So, don't click on the undeletable message. Leave well enough alone. Microsoft will come out with a fix eventually.
You can lower your risk of getting more stuck messages by uninstalling McAfee. See oehelp.com/OETips.aspx#3
Gary VanderMolen
"Henry" <Henry discussions.microsoft.com> I have a message that I am unable to delete. When I click on the message i get a error message that states an Unkown error has occured. It will not let me delete the message from my inbox.
When I open the message I get a message that states my computer that is less than 1 month old is low memory or low disk space which is impossible since i have not used it for anything or put any new programs on it.
I can send and recieve emails.
The message is from Noesnm Kaufman with a subject [SPAM] her cry. It was recieved at 5:51 am on 4-11-07.
I have run Macfee Virus scan and it is not reading it as a virus or threat.
Any info would be helpful.
I tried the search you had discussed and it did not work, or I am not capable of doing it correctly.
Thank You.
"Mike Burgess" wrote:
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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Narek |
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Member
Group: Members
Posts: 626
Member No.: 137
Joined: 18-August 07
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What's wrong with that? McAfee and Norton are bad for Vista (actually for any version of Windows) and even worse for WinMail, which they are guaranteed to screw up.
"metropolitan sewer" wrote in message
| QUOTE | If that is all the incite that you have, YOU should have left well enough alone ande not offered your advice.
"Gary VanderMolen" wrote:
So, don't click on the undeletable message. Leave well enough alone. Microsoft will come out with a fix eventually.
You can lower your risk of getting more stuck messages by uninstalling McAfee. See oehelp.com/OETips.aspx#3 |
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glyde |
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Member
Group: Members
Posts: 442
Member No.: 9
Joined: 28-October 07
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Mike- I have one e mail in an in box cannot deletetried your system below and I got "4 instances/ files" (after search was done).
I do not know what that means... and you indicated that I should delete all instances? What will that do...will I lose all my e mail personal folders? thanks
"Mike Burgess" wrote:
| QUOTE | Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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! Ando ! |
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Member
Group: Members
Posts: 50
Member No.: 1125
Joined: 27-August 07
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You should have only two instances of the file WindowsMail.MSMessageStore. Were the two extra ones in a different location?
Gary VanderMolen
"D Geneva" <D Geneva discussions.microsoft.com>
| QUOTE | Mike- I have one e mail in an in box cannot deletetried your system below and I got "4 instances/ files" (after search was done).
I do not know what that means... and you indicated that I should delete all instances? What will that do...will I lose all my e mail personal folders? thanks
"Mike Burgess" wrote:
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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marduk |
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Member
Group: Members
Posts: 118
Member No.: 569
Joined: 26-October 07
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What is the solution? How do I get rid of the message?
"Mary" wrote:
| QUOTE | When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
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mikesmels |
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Member
Group: Members
Posts: 175
Member No.: 666
Joined: 02-February 08
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Yeswent back and searched againthey were from a location from my kids log in account...so what do I lose when I delete these two 4MB files?(under my login)
"Gary VanderMolen" wrote:
| QUOTE | You should have only two instances of the file WindowsMail.MSMessageStore. Were the two extra ones in a different location?
Gary VanderMolen
"D Geneva" <D Geneva discussions.microsoft.com> Mike- I have one e mail in an in box cannot deletetried your system below and I got "4 instances/ files" (after search was done).
I do not know what that means... and you indicated that I should delete all instances? What will that do...will I lose all my e mail personal folders? thanks
"Mike Burgess" wrote:
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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darkuni |
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Member
Group: Members
Posts: 139
Member No.: 828
Joined: 15-July 07
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Delete only the two associated with the login having the problem. You won't lose anything. Windows Mail will rebuild the Message Store automatically.
Gary VanderMolen
"D Geneva"
| QUOTE | Yeswent back and searched againthey were from a location from my kids log in account...so what do I lose when I delete these two 4MB files?(under my login)
"Gary VanderMolen" wrote:
You should have only two instances of the file WindowsMail.MSMessageStore. Were the two extra ones in a different location?
Gary VanderMolen
"D Geneva" <D Geneva discussions.microsoft.com> Mike- I have one e mail in an in box cannot deletetried your system below and I got "4 instances/ files" (after search was done).
I do not know what that means... and you indicated that I should delete all instances? What will that do...will I lose all my e mail personal folders? thanks
"Mike Burgess" wrote:
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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toleronos |
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Member
Group: Members
Posts: 124
Member No.: 1167
Joined: 31-May 08
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Please check the next thread titled "cannot delete or move message from outbox, I wrote instructions on how to fix this problem (at least it worked for me) The only other thing you have to remember is to also delete the backup data. John
"Mary" wrote:
| QUOTE | When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
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emerad |
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Member
Group: Members
Posts: 123
Member No.: 308
Joined: 19-February 08
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"Merci"
| QUOTE | What is the solution? How do I get rid of the message?
"Mary" wrote:
When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
Have you tried marking the message as read and then deleting it? That's what I've been doing and so far it has always worked. Other things:
Try repairing the database with WMUtil from oehelp.com
There are two copies of WindowsMail.MSMessageStore, One in %USERPROFILE%\AppData\Microsoft\Windows Mail and one in %USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New If you delete both of these the database will be rebuilt. However, while no messages should be lost, some may be downloaded again and you may lose some record of which have been read. I recommend that you only do this when they are causing you trouble, like when they are in the Outbox. Otherwise I now just mark them as read and ignore them.
Frank Saunders, MS-MVP OE/WM fjsmjs.com
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dreirn |
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Member
Group: Members
Posts: 168
Member No.: 76
Joined: 11-November 07
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I tried this and the search found 3 items so I deleted them all and it seems to have worked for me
"Mike Burgess" wrote:
| QUOTE | Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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markdarb |
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Member
Group: Members
Posts: 951
Member No.: 25
Joined: 27-June 08
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This worked just fine so far. I removed the files as stated and Windows Mail automatically downloaded the original e-mails except the ones I couldn't open or delete. Thank you Mike Burgess!!! "Mike Burgess" wrote:
| QUOTE | Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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kapranoony |
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Member
Group: Members
Posts: 29
Member No.: 149
Joined: 06-November 07
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Hi everyone,
Here's a link for solututions for Windows Mails stuck folders problems. Go here and do the one for your problem:
'_vistax64.com/tricks-n-tips/62560-windows-mail-problems.html?ltr=W_' (tinyurl.com/2we972)
Hope this helps, Shawn
brink
*There are no dumb questions, just the people that don't ask them.* '_Vistax64.com_' (vistax64.com/Vistax64.com) Please post feedback to help others
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maggot |
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Member
Group: Members
Posts: 136
Member No.: 685
Joined: 28-June 08
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"Mary" wrote:
| QUOTE | When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
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knappi312 |
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Member
Group: Members
Posts: 167
Member No.: 1289
Joined: 01-March 08
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"lecjack1 earthlink.net"
| QUOTE |
"Mary" wrote:
When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
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pinn |
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Member
Group: Members
Posts: 484
Member No.: 411
Joined: 06-June 08
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"Mary" wrote:
| QUOTE | When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
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$c@r |
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Member
Group: Members
Posts: 113
Member No.: 492
Joined: 22-December 07
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"Eve" wrote:
| QUOTE |
How do I get rid of this message. All others messages delete. Thank you Eve |
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King Moonraiser |
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Member
Group: Members
Posts: 60
Member No.: 359
Joined: 09-February 08
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Mike, I followed your instructions and was able to delete the 2 folders, but the items in my deleted file remain, and are still unable to be deleted. Any further advise? Cindy
"Mike Burgess" wrote:
| QUOTE | Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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Einimas |
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Member
Group: Members
Posts: 66
Member No.: 558
Joined: 13-February 08
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I did as yousaid andnow allmy inbox messeges are4 gone and i needed those i had them saved theref or a reason now what?? How do I get them back "Gary VanderMolen" wrote:
| QUOTE | Delete only the two associated with the login having the problem. You won't lose anything. Windows Mail will rebuild the Message Store automatically.
Gary VanderMolen
"D Geneva" Yeswent back and searched againthey were from a location from my kids log in account...so what do I lose when I delete these two 4MB files?(under my login)
"Gary VanderMolen" wrote:
You should have only two instances of the file WindowsMail.MSMessageStore. Were the two extra ones in a different location?
Gary VanderMolen
"D Geneva" <D Geneva discussions.microsoft.com> Mike- I have one e mail in an in box cannot deletetried your system below and I got "4 instances/ files" (after search was done).
I do not know what that means... and you indicated that I should delete all instances? What will that do...will I lose all my e mail personal folders? thanks
"Mike Burgess" wrote:
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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truetorak |
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Member
Group: Members
Posts: 489
Member No.: 257
Joined: 14-March 08
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Turn your computer on and off a few times (using proper shutdown procedure). Eventually Windows Mail should regenerate your old folders with their messages. Before you do that, look around in the folder tree because WinMail may have placed those inbox messages in a "Restored" folder.
Incidentally, I no longer advocate this method of fixing WM, because I believe in the long run you'd be better off switching to the new Windows Live Mail.
Gary VanderMolen
"mae"
| QUOTE | I did as yousaid andnow allmy inbox messeges are4 gone and i needed those i had them saved theref or a reason now what?? How do I get them back "Gary VanderMolen" wrote:
Delete only the two associated with the login having the problem. You won't lose anything. Windows Mail will rebuild the Message Store automatically.
Gary VanderMolen
"D Geneva" Yeswent back and searched againthey were from a location from my kids log in account...so what do I lose when I delete these two 4MB files?(under my login)
"Gary VanderMolen" wrote:
You should have only two instances of the file WindowsMail.MSMessageStore. Were the two extra ones in a different location?
Gary VanderMolen
"D Geneva" <D Geneva discussions.microsoft.com> Mike- I have one e mail in an in box cannot deletetried your system below and I got "4 instances/ files" (after search was done).
I do not know what that means... and you indicated that I should delete all instances? What will that do...will I lose all my e mail personal folders? thanks
"Mike Burgess" wrote:
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess Microsoft MVP - Internet Explorer - 1999-2007 "There's no place like 127.0.0.1" mvps.org/winhelp2002/hosts.htm
"RickR" That probably won't work. At least it didn't for me. You can't mark it as read, any more than you can delete it, because it doesn't exist. If you check the location where the messages are stored, it's not there. But the "database" thinks it is. As people have written here many months ago, who still had the problem, the only way I have seen to fix it is to change your identity name in Windows Mail. Actually, that doesn't fix the real problem; the message still can't be deleted. But at least it does allow you to send new mail. My undeleteable message is in my Outbox. And as it apparently generates an error when trying to send mail (although no message appears), as it will not allow any other messages sent with the same profile/identity to be sent. Changing the name of the identity/profile, by just adding a 1 to the end, let's me send mail.
But that's a workaround. And doesn't get rid of the problem. Which has existed for many months, apparently without an answer. This occurred on my new machine, only a week old, with Vista Ultimate. I've also tried the links given to rebuild the database, with no success.
So, what's the real answer to clearing them up. It appears to be pretty darn common, and I will certainly give Microsoft credit for getting to information on it just by clicking on a link on the error message. But it would be nice to clear up.
Regards,
Rick
"Frank Saunders, MS-MVP OE/WM" wrote:
"Mary" When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message
Try marking the message as read and then deleting it.
Frank Saunders, MS-MVP OE/WM fjsmjs.com Answer in newsgroup. Don't expect an answer to email.
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pinup57 |
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Member
Group: Members
Posts: 32
Member No.: 465
Joined: 09-September 07
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This solution by Mike Burgess works: BUT I LOST ALL MY DATA on opening the same 2nd time
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess
"Sunrise" wrote:
| QUOTE |
"Mary" wrote:
When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
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louboumian |
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Member
Group: Members
Posts: 10
Member No.: 519
Joined: 30-December 07
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"Mary" wrote:
| QUOTE | When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
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TouTou |
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Member
Group: Members
Posts: 9
Member No.: 244
Joined: 07-January 08
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Why you are getting the message is because Wndows mail is having a moment, well that works for me, how to get rid of the messages is easier to answer:-
1. Open Windows Mail 2. Go to the the Deleted items Folder. 3. Click once on any of the e-mails in that folder to highlight it. 4. Right click on the deleted folder Icon on the left of the page. 5. Click on "Empty 'Deleted Items' Folder" 6. Repeat steps 4 & 5 for each e-mail in that folder.
Yes this might prove to be a very longwinded process but it did work for me, having done it once I have not had a problem since, (Pats self on the head) Touch wood.
Cosmic Rhapsody "Mary" wrote:
| QUOTE | When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
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erebforfrn |
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Member
Group: Members
Posts: 31
Member No.: 221
Joined: 27-July 07
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This solution didn't work. I was still unable to delete messages. I now have two such messages and my computer is only 1 month old.
"Anirudh Kumar" wrote:
| QUOTE | This solution by Mike Burgess works: BUT I LOST ALL MY DATA on opening the same 2nd time
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess
"Sunrise" wrote:
"Mary" wrote:
When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
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amolzore |
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Member
Group: Members
Posts: 728
Member No.: 1157
Joined: 23-August 07
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"Sunrise"
| QUOTE | This solution didn't work. I was still unable to delete messages. I now have two such messages and my computer is only 1 month old.
"Anirudh Kumar" wrote:
This solution by Mike Burgess works: BUT I LOST ALL MY DATA on opening the same 2nd time
Close Windows Mail Click Start > Search > Advanced Search Location = Everywhere Place a check in "Include non-indexed, hidden, and system files" Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances Highlight, right-click and select: Delete Ok any prompts, close Search and restart WinMail
Mike Burgess
"Sunrise" wrote:
"Mary" wrote:
When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
WHY? And how do I get rid of this message |
1. Turn off email scanning in your anti-virus. If you have Norton or McAfee uninstall them.
2. Use Windows Explorer to delete the messages.
Frank Saunders, MS-MVP OE/WM Do not send mail.
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stevenb |
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