We just installed Vista Home Premium on our new Dell (at xmas) computer. It is the program Dell sent us. We never had problems with the computer freezing with XP, but now we are with Vista. Sometimes it is every 5 minutes or so. It only freezes for about 30 seconds and then we can continue working. Any ideas?? Thanks for your help! Cinda

"Cinda"

Cinda,
You have to supply more information to get help here. How much RAM is installed? I'm running Vista on a PC with 512MB RAM and if I open too many programs, Vista will "freeze" for a bit while it's getting things straightened out. If I only have two or three apps open, things move along without freezing.
If you have more RAM than 512MB, then, probably, that's not the issue.
Lang

Thanks for your reply, Lang. We have 2GB ram. What else might people need to know in order to help? I can answer the questions, but otherwise am pretty ignorant on the parts of a computer....internally that is. Thanks! Cinda
"Lang Murphy" wrote:

Hi, I'm on Vista Home Premium 32-bit as well. I just did an upgrade too on an HP and I had some freezes as well until I got my drivers updated. First things first,...use the Start menu and look for the program 'Windows Update' - go there and click 'Check for Updates'. It may take a few minutes for the available Updates to appear. Download them and install them. You'll probably need to restart your computer after doing so.
Next, I suggest you visit Dell's website - look for a link called 'Drivers/Downloads' or 'Support/Downloads'.... Or...Visit 'Support' - Either way, you'll probably need to look up your computer model on the Dell site and look for updated Vista Drivers that are available for your computer model.
Make sure you've traced it correctly and that what you are looking at listed is actually for your specific computer model. For instance, my HP model number is 'M7580n' and when I visited the HP site looking for drivers, I typed that into a search box that HP had to help locate correct drivers.
You may have several drivers you need to download and install. Just take them one at a time. Good Luck, I hope this helped, Frank


"Cinda"

"Cinda"

When you do an install of the O/S or an upgrade like you have done, you have to go back to the manufacture's website and download and install any drives for the O/S and the model of the PC.
You might be able to sweet talk a Dell tech support person to help you. But when you change O/S(s) like that, you have broken the software warrantee on the machine, and you won't get support. But you should be able to find the drivers based on the O/S and model of the computer.

Some Dell desktop PCs have the symptoms you see with Vista. Check your event viewer for IASTOR related timeout entries. If you have those, there are lenghty discussions about this in the Dell support forums, with a number of workarounds that usually will get you around this problem.
"Mr. Arnold" <MR. Arnold Arnold.com>

thanks...but how do I check and "Event Viewer for IASTOR"?
"RGuillaume" wrote:

Thanks so much, Frank. Could it be possible that I have 29 drivers to download? That is what showed up when I entered my service tag # and model number. If so, I'll get started. Some were listed as urgent and recommended...download all of them? Thanks again! Cinda
"Frank Bright" wrote:

"Mr. Arnold" <MR. Arnold Arnold.com> wrote in news:6F64FF6F-D027-41E4-90D2-6D41647305C6 microsoft.com:

It wasn't clear in the OP, this may have been the free Vista Upgrade program.
Would this not then be supported by Dell also ? They did in fact promise it as part of the orignal sales deal, if it was part of that program.

"DanS"

I don't know about Dell, but HP didn't support it. The HP laptop came with Home Premium. I brought the upgrade for Ultimate from HP. They came back and told me twice, that if I installed Ultimate, the software warrantee was broken.
I suspect Dell will do like wise.

Cinda wrote:

What has Dell's technical support had to say about the issue. Your computer is still under warranty; the manufacturer should be the first place you turn to when you have problems.

Bruce Chambers
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"Mr. Arnold" <MR. Arnold Arnold.com> wrote in news:529364A3-4A11-4ACE-A868-F90645778ED0 microsoft.com:

Yes but your PC came with Vista Home Premium and you wanted to go to Ultimate. I suspect the OP's PC came with _XP_ pre-installed, and they received a 'free Vista upgrade coupon' (or however Dell handles it) from Dell for when Vista came out.
The free Vista was a selling tavtic to get them to buy the PC in the first place. I'd be pretty ticked off if they won't provide support for that.

You know...you're right. It just seemed easy to log on here with so much info at my fingertips, but with it freezing every few minutes, I don't get very far. I'll call Dell...I'm sure we are covered since the computer came with XP os and Dell gave us Vista for free (well, 10 for shipping and handling)...thanks for all of your help everyone! Cinda
"Bruce Chambers" wrote:

On Sat, 5 May 2007 19:51:01 -0700, Cinda wrote, quoted or indirectly quoted someone who said :

I don't think Vista is ready for home use. If you can get the XP install disks, go back.
Roedy Green Canadian Mind Products The Java Glossary mindprod.com

"Roedy Green"

Vista is fine clean installed on a new computer.

My new Dell was doing the same thing fairly often. Some of it stopped when I did the driver updates from Dell, and a huge amount of it stopped when I pulled the ATI video card out and switched it for an Nvidia card. I still get it, only rarely, so there's probably something else causing the problem, too. Go Dell!
*snork*

"Cinda"

Hi, I had this with a dell and I was told to change the ports the sata drives were on i.e. instead of ports 2 & 3 I changed them to 3 & 5 and since then no freezes. Be sure to change this in the bios as well.
Regards
Keith

fancygunner
"Roedy Green" wrote:

fancygunner, could you describe what you mean by "freezes up"?
"Roedy Green" wrote: