Running Ultimate on Dell Prec490, duoprocessors, dualcores, 4 Gb ram, 2 drives. Only Office and a few other applications loaded to date, Live One Care protection. Computer has transitory but frequent hangups that last 30 sec to 3 min or more. Nothing to do but wait while the "busy" circle gyrates. Often happens when opening a folder or clicking a command, but not ever predictable or repeatable.
Frustrating on ony computer, but not acceptable on a high end machine like this. Dell TS has tried but been of little help. Am I the only one with this experience?
Peter

Was this a factory Vista install, an upgrade Vista install, or a "clean" Vista install?
"PeterC"

Factory install, Vista 32
"Cal Bear '66" wrote:

"PeterC"

Return the computer as faulty, insisting on a refund. See if that helps dell tech support learn how to fix problems they created.

Brand new computer! I would insist that Dell solve the problem or I would return it.
When did this problem start? Right out of the box? Could it be caused by one of the programs you have installed? Have you tried a System Restore? Have you tried a factory default restore?
"PeterC"

If you've unpacked it, Dell won't take it back nor will they will return your money. What manufacturer will?
"Cal Bear '66" wrote:

Dell WILL (from personal experience) replace it, or send a technician.
If you have the restore disks (or use the restore partition, if available) and restore to the default factory setup and the problem persists, they will definitely help you to resolve your problems.
"PeterC"

You should contact Dell customer support on this issue. They will replace the computer or send a technician to your home to solve the issue, usually the next business day. I have purchased four computers from Dell in the past three years and Dell has always provided excellent replacement and/or service.
"Robert Moir" wrote:

PeterC wrote:

Dell will repair or replace it. We get them replaced / repaired all the time at work and people I know who have purchased a home PC from Dell have also had them replaced when faults aren't their fault. That said, the law on returns may be different where you are.
Just do as Cal Bear '66 says and do a restore and see if the fault persists. If it does then call Dell.

"CB"

The original poster would not agree with you. They've already been down that route with little joy it appears: "Dell TS has tried but been of little help."

"PeterC"

They've sold you something that does not work. You were not able to determine that it doesn't work properly until you unpacked and tested it. I don't really see that as being a problem.

Update!!!
I finally found the Event logger. It recorded repeated errors in the iaStor device, an ide element for drive(0). The device repeatedly goes beyond timeout, two instances recorded at 69 and 70 seconds respectively.
Reported same to Dell, and got email back suggesting that I uninstall Live One Care (So help me God). I think I need a different tech.
Lesson learned: don't blame everything on Vista just because it's new and just because it's Windows (which I had been doing).
Thanks for the advice above; it was right on target.
Peter
"PeterC" wrote:

Update of the Update!!
The iaStor "device" is in fact a driver, which needed to be updated. Software, not hardware.
In any case, the machine is working far better than it did before.
Peter
"PeterC" wrote: