I have register upgrade on Moduslink site and received order number confirmation email. I have sent scan of receipt to required email address but although my COA status is showing as validated on their website, I am not seeing shipping date or anything which confirms they have ackowledged reciept received!
I have emailed them a couple of times, again today, but so far have only received automated email saying my mail would be answered within 48 hours.
I realise the demand on this upgrade process must be great but surely this must have been expected by Moduslink and their customer Microsoft?
I am concerned it will just not be shipped!
Not a very good customer experience for me, perhaps I should not have purchased my laptop until they were being sold complete with Vista pre installed. I guess I was fooled by sales hype that a free upgrade would follow!
I purchased my Acer from Currys, they are no longer interested now they have my £sd
James (UK)

James Truelove wrote:

I'm also in the UK and awaiting my upgrade, having purchased MCE 2005 back in November. I can't remember when I actually succeeded in completing my order because there were several problems with the Moduslink website so it took 2-3 weeks to finally place my order. I did need to contact them to get my COA reset as something did appear to go very wrong at one point..
On 5th December I had my order confirmed by email.
On 22nd Feb they confirmed Proof Of Purchase by email and stated I should get my upgrade in 4-6 weeks.
On 7th March they emailed to say my order had shipped.
On 14th March I received an invoice for my upgrade in a letter but no upgrade DVD. The letter came from The Netherlands. It was just a flimsy envelope and not big enough to hold a DVD in a case. I am still awaiting my DVD. They said to allow three weeks from despatch. I can't imagine what kind of shipping process takes three weeks for a DVD but that's my story so far.
The emails stated that if my order does not arrive in the indicated timeframe that I need to make contact before 1st May to chase up. After 1st May they say they may not be able to help. I guess if it's not here by the end of March then I need to start chasing. Right now they are still within the timeframe set out in their emails so there is not much point chasing.

"James Truelove"

Yes mine arrived in the UK on Wednesday 14th. Mike Brannigan

Thanks....at least they are shipping. Did they confirm getting your receipt? "Mike Brannigan"

Mike Brannigan wrote:

Mike, did you get an invoice and the upgrade DVD separately? Where did the DVD ship from - USA, Europe?

"Tiny Tim"

Likewise I am in the UK. So if my order was confirmed on 9th March I have some time to wait!
Thanks for your post, I now know what to expect.

Michael Chare

"Tiny Tim"

Mike Brannigan
>

"James Truelove"

No confirmation of them getting my receipt that I faxed and scanned then e-mailed. (Sony did not require that you send Modus the original) I received this e-mail 3 days before my DVD arrived.
"... Thank you for submitting your Windows Vista Home Premium 32-bit CD/DVD OEM. Your validation is now complete and we will be processing your order. You should receive your order within 4-6 weeks and receive email confirmation when your order is shipped. At any time you may also go to https://upgradeweb.moduslink.com/vista/Sony or email us at MSTUPVISTAEMEA moduslink.com to check on your order. If you do not receive your order within the time frame specified, please notify us prior to May 1, 2007 for English language versions of the product and June 1, 2007, for non-English language versions of the product so that we may investigate and ship your order. After those dates we may not be able to process your request. ...."
Mike Brannigan
"James Truelove"

I ordered upgrade on 14th Feb, and after numerous emails back and forth and sending numerous copies of proof of purchase etc., I received an email on 21st Feb saying they would be emailing me when validation is confirmed. On the website it said order confirmed. I have checked today and it now says Order is approved.
Anyone know how many more weeks before I reach the next stage to say my order is being shipped!
My computer was bought via a customise your own computer centre, I have paid £10.06 for post, packing and taxes, so have no idea where it is coming from. It is intersting though that people all seem to be paying different amounts for p & p for the same disk!
Thanks M

Are you sure you paid for the shipping and handling? If so it may be on its way. My Visa has not yet been charged the shipping and handling.
I go to the website and check every so often, nice to know I not the only one waiting! I really wonder now what they will be shipping is it an upgrade to the OEM Windows XP Pro I bought or is it the OEM Vista Version? I really do not want to go through another complete install.
Al
On Mon, 19 Mar 2007 11:30:32 -0000, "M" wrote:

I received my Vista upgrade disk from ModusLink two days ago. It was ordered the last week in December.
Gary VanderMolen
"Alfred Kaufmann"

Well I think they must have read this, I have just got an email saying it was being shipped! 'Your order has been shipped. You should receive your order within 3 weeks. ' Checked credit card bill and money not taken yet.
"Alfred Kaufmann"

3 weeks after being shipped, it must be coming from China!
On Mon, 19 Mar 2007 18:49:20 -0000, "M" wrote:

Tiny Tim wrote:

Further update to the above : It is now 14 days since Moduslink claim that my upgrade shipped and still there is no sign of my DVD. This was for a vanilla OEM copy of Vista Home Premium, not one from Dell/HP/Acer etc.. I struggle with the notion that my disc is still in transit after two weeks. I know they're still within their stated timeframe (up to three weeks) but how is it possible to make something travel as slowly as this upgrade disc? It shouldn't take two weeks from anywhere in the world, certainly not at £10.06 just for P&P. It's a pity Moduslink doesn't provide tracking information.
I also have another Vista upgrade due, from Dell, and today I got a despatch notice for that shipment and a DHL tracking number. It is shipping from Plymouth, MN - USA. This is for a laptop I bought at the end of January, with the Vista upgrade order confirmed on 3rd Feb. It wouldn't surprise me if the Dell upgrade arrives before the Moduslink copy. Hopefully Dell is at least using four legged donkeys for their deliveries. Mind you, as Dell are charging £11 for P&P I guess the delivery should be a good bit quicker. Fingers crossed ;)

On 21-Mar-2007, "Tiny Tim" wrote:

Mine came about a week after shipment ; delivered by/through Royal Mail although it looked like US origin.

Tiny Tim wrote:

Today, 26th March, both my upgrade DVDs arrived. So that's just 6 days for the Dell upgrade to arrive, from the USA, with tracked and signed for DHL delivery.
The Moduslink upgrade took 19 days to arrive and was apparently posted from Southall, about 50 miles from me, with paperwork enclosed with a Moduslink Hungary address. With logistics like that it is no wonder Moduslink are frustrating people. They appear to be entirely clueless.

On Mon, 26 Mar 2007 10:19:21 +0100, "Tiny Tim" wrote:

Congratulations on getting your upgrade. I just checked my order on Moduslink and it has gone from being approved to cancelled. I have asked for an explanation. The only thing I can think of is that my e-mail address had a 1 letter spelling error but I had sent them e-mail weeks ago to correct that.
I am beginning to wonder if it pays to be honest.
Al

An update: Moduslink replied to my e-mail telling me that they cancelled the order AS PER MY REQUEST and they want me to re-apply. I made no such request! They still have my order online as well as all the information and documentation and they want me to re-apply. I have told them to re-instate the order and I will see how they respond to that.
Where does Microsoft find these incompetent companies to farm out their promotions.
Al
On Mon, 26 Mar 2007 14:01:37 -0700, Alfred Kaufmann wrote:

On Tue, 27 Mar 2007 07:30:10 -0700, Alfred Kaufmann wrote:

Don't hold your breath I got that response from them on 5th March and also sent them copies of the original documentation. Guess what they have not even had the courtesy to reply. According to their e-mail earlier I should have my copy of Vista by 5th April at the latest. If it is not here by then I shall send another query, and another and another untill I get something. Bill Lord I've taken a vow of poverty To annoy me send money
e-mail messages to bill dot lord at uku dot co dot uk ( Get rid of the spaces and use symbols for the hyphen at and dots )

On Tue, 27 Mar 2007 17:16:30 +0100, bill lord wrote:

I did get another e-mail from them telling me they can't do it any other way, I have to re-start the order. I have done that now and will send copies of the documentation to them tomorrow. What I did notice is that I was not given the option to upgrade to the 64bit business version as I was the first time. I guess the 32bit version is better than nothing. My AMD X2 64 bit cpu will not be happy. :-(
They also told me that by applying at this time would not change the delivery date: "Note that your order will be processed at approximately the same time as all other orders for your manufacturer received to date. This issue will not significantly impact the time frame for delivery."
I guess custom built computers are at the bottom of the pile.
Al

Mine was shipped on 19th March, it says carrier is Spring - has anyone ever heard of them?! I am in the UK.
"Alfred Kaufmann"

On Wed, 28 Mar 2007 11:50:28 +0100, "M" wrote:

Never heard of them and also in the UK. When did you make your order? Bill Lord I've taken a vow of poverty To annoy me send money
e-mail messages to bill dot lord at uku dot co dot uk ( Get rid of the spaces and use symbols for the hyphen at and dots )

On Tue, 27 Mar 2007 19:42:05 -0700, Alfred Kaufmann wrote:

Having seen this I tried to reorder but got the message

one. I also have a problem with reordering in that they have already had the fee for delivery and I do not intend to pay again

I doubt that your processor will be unhappy, the problem with the 64 bit version is that there is not a lot of software available that is compatible with it.

Mine certainly is, I put my order in on the 15th Dec.

Bill Lord I've taken a vow of poverty To annoy me send money
e-mail messages to bill dot lord at uku dot co dot uk ( Get rid of the spaces and use symbols for the hyphen at and dots )

M wrote:

CODE: Moduslink, C/O Spring, Greenford, UB18 7DE
The postage was actually sent by Royal Mail 2nd class.

On Wed, 28 Mar 2007 12:20:11 +0100, bill lord wrote:

Mine was in November. With Microsoft making things this difficult to get a product they are SELLING all they are doing is encouraging the pirates. I can't believe how many times I have been offered a cracked version of Vista Ultimate.
Al

Wow and that's what I am paying £10.06 for - second class mail - there must be a lot of wrapping to it to make it come to that!
Bill - I ordered on 13th Feb.
"Tiny Tim"

Got an email saying mine had been shipped today. The email stated to allow "3 weeks for delivery"! When I checked status on their website it said it was shipped by "Mail Express". Mail Express that takes 3 weeks - I wonder how long "non-express" would take?
+++++++++Scanned by Norton AntiVirus 2007++++++++++ "Alfred Kaufmann"

On Wed, 28 Mar 2007 17:12:27 +0100, "M" wrote:

My order went in on 15th Dec and I have absolutely no sign of getting it. All was well till the beginning of February when my order just disappeared, I managed to get them to make it visible again, when it was saying confirmed, then a couple of weeks later they asked for my details and copies of forms again, and by the 24th feb I had an order that said validated, and an e-mail promising delivery by now. A week later the site said Order cancelled and again an e-mail managed to get a response and the order said order received, and then when I complained I got an e-mail asking me to reorder, so I sent the details agin and asked how to reorder as I no longer have an upgrade form to send and have already paid delivery. No reply, so I tried to reorder but it refuses my upgrade form number. What a saga, I will get there one way or another. Either that or somebody will end up in the small claims court.
Bill Lord I've taken a vow of poverty To annoy me send money
e-mail messages to bill dot lord at uku dot co dot uk ( Get rid of the spaces and use symbols for the hyphen at and dots )

You can track your order at https://tracking.mailexpress.biz/ , mine has been working its way to Chicago since last Thursday. "Jerry"

I had the same problem this week on the 3rd April 2007 I checked my order status on the Moduslink site and it informed me that my order was cancelled. I emailed there support and was told to place a new order and send them an email with the new order number and the cancelled order. I checked the new order and it says that the COA is Validated. I ordered my upgrade on the 3/1/07 with my office upgrade and I am still waiting.
EggHeadCafe.com - .NET Developer Portal of Choice eggheadcafe.com

It arrived today, 5th April, second class post, so what was the £10.06 charge for, they must pay their staff a lot to stuff the envelopes!
Now I have to think about upgrading!
M
"M"

I bought a new Toshiba Laptop Satellite P105-6104 January 15th, 2007 and immediately filled out the forms for the Vista Home Premium upgrade I rated for purchasing the laptop. Three days later I received an email saying my order was received and processed and I should receive my CD in 4 to 6 weeks. April 2nd I get an email from Moduslink:
Thank you for submitting your order for Windows Vista Home Premium 32-bit CD/DVD OEM.
Your order has been shipped. You should receive your order within 3 weeks. If you do not receive your order, please contact us via email MSTUPVISTANA moduslink.com by May 1, 2007, for English language versions of the product and June 1, 2007, for non-English language versions of the product so that we may research your request and ship your order.
So here it is 11 weeks later, nearly double what they promised and now I am told I must wait another 3 weeks? How is that customer service? How is that fullfilling the orders in any kind of "reasonable" time frame? I honestly believe if I hadnt contacted them twice over the last two months I might never receive the upgrade, after paying them for shipping too...
I'm now running Ubuntu on that laptop and have been happy with it... No longer have any intention of installing Vista on it or any other machine at this time...

Mine arrived last Thursday - three weeks and one day after the shipping notification, so they pretty well kept to the promised timescale.
Bob H,
"Sean"